12T Group plays a crucial role in helping clients streamline their
IT operations and achieve their technology-related objectives.
To effectively serve our customers, 12T Group offers the following top three essential services:
Proactive Monitoring
and Maintenance
12T Group provides proactive monitoring and maintenance services to ensure the continuous health and performance of our customers’ IT environments. This includes real-time monitoring of servers, networks, endpoints, and applications. By identifying and addressing issues before they lead to downtime or disruptions, 12T Group helps businesses maintain productivity and minimize costly downtime.
Key elements of our proactive monitoring and maintenance include:
- Automated alerts and notifications for potential issues.
- Regular patch management and software updates.
- Hardware and software inventory management.
- Performance optimization and capacity planning.
Cybersecurity
Services
In today’s threat landscape, cybersecurity is of paramount importance. 12T Group offers robust cybersecurity services to protect our customers from evolving cyber threats. This includes implementing multi-layered security measures to safeguard against malware, ransomware, phishing attacks, and data breaches.
Our essential cybersecurity services include:
- Endpoint security (antivirus, anti-malware, firewall protection).
- Email security (anti-phishing, anti-spam).
- Network security (firewalls, intrusion detection/prevention systems).
- Security awareness training for employees.
- Regular security assessments and vulnerability scanning.
- Incident response and disaster recovery planning.
24/7 Help Desk and Technical Support
Customers should expect responsive and reliable technical support when they encounter IT issues or have questions. 12T Group provides 24/7 help desk and technical support services to ensure that their customers can access assistance whenever they need it. This helps minimize downtime and frustration, ultimately improving customer satisfaction.
Key elements of our effective help desk and technical support include:
- A dedicated support team available around the clock.
- Multiple channels for support (phone, email, chat).
- Ticketing system for issue tracking and resolution.
- Rapid response times and SLA adherence.
- Skilled technicians capable of resolving a wide range of IT problems.
